Terms & Conditions

Warranty

All Sitek Guitar Electronics pedals come with a 5 year warranty workmanship and components. If your device suddenly stop working please send us an email and we will work it out. Within 5 year the repair will be done free of charge exluding shipping fee.

This warranty does not include misuse or accidents resulting in damage.

 

Shipping

We ship everywhere in the world via Polish Postal Service. Ale the pedals that are in stock are posted within 24 hours from your purchase (exluding weekends). In case of pre-ordering it may take up to two weeks (time we need to build the pedal for you). All the parcels are registered and you will receive a tracking number.

 

Backorder

We put every effort to have our products in stock at all times. Occasionally however, when the shop is busy, there is a chance of going off stock. In those instances we give you an option of a backorder which allows you to shop your favourite pedal even when we don’t have sufficient stock on hand. We are filling backorders as quickly as possible. It can take up to 14 days, but usually we menage to ship your backordered product quicker.

 

Return Policy

If you are not 100% satisfied with your purchase, you have 2 weeks to return the product back to us and we will refund it fully, provided there are no signs of use. 
Shipping costs are not refunded. Shipping a returned pedal is covered by the client. We recommend registering your parcel, as we cannot take responsibility for lost parcels. If the pedal comes back with visible sings of use or demaged in any way the refund will be partial.